The FAQ, the New Mexico Medicaid E-News, and the feature can provide you with helpful information. To contact us, please use the phone numbers or mailing addresses located below.

Help Desk Information

Contacts	Information Available	Toll-free Numbers	Hours of Operation
NM Medicaid Web Portal	Claim and Eligibility Information Prior Authorization Inquiry Check amounts Remittance Advice FAQs	nmmedicaid.portal.conduent.com	24 hours a day / 7 days a week
*Automated Voice Response System (AVRS)	Eligibility information and check amount inquiries	800-820-6901	24 hours a day / 7 days a week
Consolidated Customer Service Center (CCSC)	Claim information and check amount inquiries	800-299-7304 Email  nm.providers@hca.nm.gov	Monday - Friday from 7:00 a.m. - 5:00 p.m. Mountain Time.
Prescription Drug Card Service Help Desk	Fee-for-Service Prescription inquiries	800-365-4944	24 hours a day / 7 days a week

*Instructions for the proper use of the automated voice response system: AVRS (Automated Voice Response System) Instructions

Forms Mailing Addresses
Forms need to be sent to the correct P.O. Boxes listed below to ensure proper processing.
All Claims	Enrollment, Appeals, Adjustments, TPL, Return, Trading Partner Agreements & Refund Checks
Conduent State Healthcare, LLC	Conduent State Healthcare, LLC
Attn: NM Medicaid Claim	Attn: (name of area, see below, or leave blank and Mailroom Operations will direct for you)
P.O. Box 26500	P.O. Box 27460
Albuquerque, NM 87125	Albuquerque, NM 87125
	Attn: Claims Processing for Claim Adjustments/Voids, Reconsideration
	Attn: Finance for any finance documents
	Attn: Provider Enrollment for Provider applications, address change, etc.
	Attn: Provider Relations for SLA applications, HIPPA services.
	Attn: Mi Via for all Mi Via documents (timesheets, employee or vender packets, etc.)